Music Magpie review

Rupert Jones in today’s Guardian has a note about Music Magpie, a site where you can sell old CDs, games, and now DVDs. The site calls itself an “online CD recycling service.” I like CDs, so I took a look.

The service is a commercial operation and as far as I can tell isn’t any different in principle from any other online secondhand retailer – I guess they all ought to get some green cred by calling themselves recycling services.

So how does Music Magpie compare to others like, say, Amazon or eBay? Let’s look at it first as a buyer. I love the Cowboy Junkies, so I did a search. I can get their great CD The Trinity Session for £3.99. Amazon has this new from £5.98, or used from £3.91. What about postage costs? At Amazon it is currently £1.21. I can’t so far discover what Music Magpie charges, or whether it is included. The terms and conditions say:

9.2. These prices include VAT but exclude delivery costs, which are detailed on the website.

However I can’t find them detailed anywhere. Maybe it is included after all, but you would have thought this would be flagged as a selling point. So it could be more than Amazon, or less, depending on this point; it appears to be in the same ball park. However, Amazon has a vastly greater stock available and nice features like customer reviews.

OK, how about as the seller? If I decide to sell my Cowboy Junkies CD, Music Magpie will currently offer me 98p (the price varies according to the CD, and can be as low as 25p). There’s no postage cost to the seller; the company sends out a freepost envelope.

There are some alarming terms and conditions. If Music Magpie decides one of your CDs needs refurbishment (polishing), it deducts up to 50p. If it decides it is unacceptable, it neither buys nor returns it. There is no appeal.

Now Amazon. If I sell Trinity Session for the current lowest price of £3.91, Amazon will grab £1.82 in fees (including VAT) but contribute £1.21 for postage. That means I get £3.30. If the postage actually costs that much (it could well work out less), I still get £2.09 net, more than double what Music Magpie offers.

Listing an item on Amazon is not much more difficult than selling to Music Magpie – just type in the barcode and go. The big difference is that with Amazon you have to sit back and wait for a buyer. With Music Magpie I get the money instantly. Another difference is that with Music Magpie I can parcel a bunch of CDs once and send them off. With Amazon, you have to deal with each customer individually.

My immediate impression is that Music Magpie scores well on convenience, but if you need the money and have a little patience you would be much better off with Amazon.

Now, here’s an interesting remark on the Music Magpie site:

We originally launched musicmagpie as an easy way for everyone to turn their old CDs into cash so that they did not have to be thrown away if they had decided to go digital. This proved to be a massive success with thousands of people using musicmagpie as a fast and efficient way to turn CDs into money.

Well, CDs are digital; but I’m guessing that Music Magpie is referring to people who have ripped their CDs to a computer for streaming, or for an iPod, or another MP3 player. Here’s a can of worms though. I’ve heard it argued that even ripping your own CDs is illegal, though it seems a reasonable thing to do. Ripping your CDs and then selling them though – intuitively that seems wrong. Arguably, Music Magpie by its own admission is dealing in stolen music.

Still, I do see the other side of this too. You’ve ripped all your CDs, you no longer need them, you are short of space: isn’t it better to move them on?

When people moved from vinyl to CD they had no choice but to purchase again. In the case of CD to music files though, you can migrate without re-buying. That’s a headache for the music industry.

Personally I hang on to them anyway, as a kind of license and physical backup, and just in case I might want to read the sleeve notes again one day.

Note: Comments to this post are now closed.

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Comments 170

  1. james wrote:

    Sent in 5 DVD’s and still waiting to hear after 2 months, this is a scam do not touch with a barge pole!

    Never again for me and thats my experience but take the chance if you must. Dave

    Posted 05 May 2009 at 12:27 am
  2. Paul Rooney wrote:

    I agree. This is a scam. I sent in some Nintendo DS games and some DVDs for which Music Magpie offered to pay in the region of £27 for.

    I’ve yet to hear back from them. It’s a con.

    Posted 15 May 2009 at 3:51 pm
  3. Brian wrote:

    Ive used these guys for selling cds as there isnt an alternative..

    However their games prices are awful! Better off selling them to or

    Musicmagpie arent a scam though – theyve bought over a million quids worth of items from people..

    Posted 02 Jun 2009 at 1:59 am
  4. tim wrote:


    How do you mean, there isn’t an alternative?


    Posted 02 Jun 2009 at 8:01 am
  5. Chris wrote:

    They CLAIM to have paid out over £1m but I wouldn’t believe that. Considering that they pay less than £2 for new boxsets which still retail at around £20 on, and 25p for music CDs less than 3 months old, they would have had to have turned over somewhere in the region of 750,000 units to have paid out that much. Rather than recycle they probably make their money by reselling the items on eBay or Amazon. Also if you look on Google, there seem to be a lot of disappointed people out there. Do your research before sending off your goods to people like this.

    Posted 27 Jul 2009 at 5:36 pm
  6. SugaPlum wrote:

    I”m just glad I read these comments first before visiting this site, i wont be visting this site anymore

    Posted 27 Jul 2009 at 10:04 pm
  7. Linda wrote:

    These comments have put me right off too !
    I agree with Tim about keeping as a back up to your ipod, but I do have some to get rid of.
    Can anyone recommend another site where I can just send them and collect the cash ?

    Posted 29 Jul 2009 at 4:20 pm
  8. eg101 wrote:

    It,s interesting to read these comments and would concur with the negative side of things.
    They are the same sort of set up as the “mobile phone recyclers” where you get low reimbursement offers and lots of T & C ‘s. And also similar to the “get paid to advertise on your vehicle” scams.
    You don’t get a lot for nothing nowadays!!!
    I think Ebay or similiar is better, at least you are more in control and T & C’s/fees are sort of fair.

    Posted 29 Jul 2009 at 4:24 pm
  9. Linda wrote:

    Or just drag it all down to a car boot sale like the Good Olde Days !

    Posted 29 Jul 2009 at 4:28 pm
  10. anonymous wrote:

    I put in to sell about 10 cd’s and 50 ps2 games still waiting to hear after two weeks! it said they were worth £50, i bought a game for £2.50 and its worth £4.00 same price for a £1.00 extension game i bought. I dont know what to do!

    Posted 04 Aug 2009 at 5:37 pm
  11. tim wrote:

    I’d suggest contacting Music Magpie direct if you are concerned. These are the details from the site:

    Entertainment Magpie Limited
    22 Castle Street
    SK11 6AF

    Telephone number: 0870 495 1283 (9.00 a.m. to 5.00 p.m)


    Company Registration Number: 6277562


    Posted 04 Aug 2009 at 5:46 pm
  12. Anon wrote:

    I work for Music Magpie. If you haven’t heard back from them, get in contact. Any delay is usually caused by people sending items in multiple packages, eg 2-3 CD’s in an envelope ten times over, either that or one or more of your items were damaged, and they just haven’t filtered through the system yet.

    The warehouse contains over 20,000 boxes, all with 25 CD’s DVD’s in each, so yes, they have paid out what they said they paid

    Posted 07 Aug 2009 at 11:30 am
  13. Vic wrote:

    I would just like to put forward a positive note – I have used music magpie a couple of times to clear out some clutter and have found it to be very useful. Obviously you don’t put cd’s, dvd or games that you think are worth more than their max £3.
    To date I have had no problems with either sending or receiving my money and have happily recommended it to friends. Having used both e-bay and Amazon I found it much more convenient for immediate money.

    Posted 16 Aug 2009 at 3:37 pm
  14. Huw Jones wrote:

    I must be one of the few who have found Music Magpie as a good site to buy from. I’ve always compared my cd wants with Amazon & and found that Music Magpie have been the cheapest for the vast majority of my purchases and no postage charge for sending.
    However for several weeks now they have had an issue with their servers not being large enough to deal with customers so they have not been selling cd’s. I asked them when this would be corrected and i’m just getting ‘asap’.
    Generally though i’d recommend them for buying from certainly, that is, when they are in a position to be selling again.

    Posted 19 Aug 2009 at 9:02 am
  15. Nick wrote:

    I’ve recently ‘downsized’ and decided to get rid of a whole load of stuff. Having taken 150 CD’s to various seconhand CD sellers in London and having been insulted by offers they made me (one well known company in Camden offered £15 for the lot) I decided to give musicmagpie a try. I’ve now sold 3 batches of CDs to them (45, 45 and finally 60) and recieved a total of £180.00. All the trades have been straight forward and pretty quick and out of 150 CDs not one has been rejected or had a reduction for polishing or broken jewel case. I admit a lot of the CDs are older Jazz recordings in good condition – but the second hand dealers also knew there was some ‘obscure’ stuff in good condition there, and they just tried to make a quick killing. Compared with the hassle of posting 150 CDs on Amazon or eBay – and 150 trips to the post office, this site worked very well for me.

    Posted 19 Aug 2009 at 8:55 pm
  16. nick wrote:

    just sent 60 cds off to music magpie they promised £65.00 i checked all the cds and all are not scratched, cases not broken. just waiting for a cheque..

    Posted 24 Aug 2009 at 12:52 pm
  17. Judie wrote:

    I sent in over £20 worth of CDs and they are claiming that it takes 7-15 working days for the free post parcels to be received. This is a scam as i sent them in July. I sent them an email and they said just be patient. I wouldnt trust these people. It doesnt cost anything to send but you might aswell keep your CDs if they are going to scam you!

    Posted 27 Aug 2009 at 2:05 pm
  18. Liam wrote:

    I don’t know what postal service this stupid website uses to send the cheques back out to the customers, but I have been waiting for mine for 20 days now. Maybe they are walking it to me personally. Starting to think I have been conned, and I will be making a complaint. It sounded like a good idea at first as I needed to de-clutter my CD collection and couldn’t be bothered with eBay… but that would have been a better option than being conned completely.

    Posted 27 Aug 2009 at 2:43 pm
  19. Paul wrote:

    Hi everyone… Just wanted to say that im very pleased with Music Magpie’ very professional in the way i received an email and delivery of boxes from DHL to put my CDs in.I had sent over 100 CD’s which i didnt use anymore and within the 2 weeks they was delivered and i received my cheque today !
    I think guys you have to understand its the way you send the CD’s and also just drop them an email to say they have been sent over.
    All in all im very happy and i will use them again for sure….
    At the end of the day i would of just got rid of these old CD’s and instead i got a nice cheque from them….

    I think alot of these comments are from people that want something for nothing and expect to much and send damaged goods expecting the new price.
    These people im afraid you can never please ! so take it from me use Music Magpie !

    Posted 29 Aug 2009 at 9:36 pm
  20. Lou wrote:

    I used Music Magpie a few weeks ago and still haven’t had my cheque but they won’t answer my emails…Someone help me, tell me what else I can do!!! I sent off 10 CDs ands 10 DVDs :(

    Posted 30 Aug 2009 at 1:51 pm
  21. Liam wrote:


    Quote “I think alot of these comments are from people that want something for nothing and expect to much and send damaged goods expecting the new price.”

    Have you actually READ the comments here? I don’t think anybody here expects something for nothing. It’s cases of people not receiving their cheques, or receiving them very late – surely people have a right to be disappointed or angry by that?

    I personally sent off all my CDs and they were all in perfect condition, as I like to take good care of my belongings, thank you very much.

    If you work for them then just say!!

    Posted 31 Aug 2009 at 3:48 pm
  22. Joe wrote:

    To be honest, if musicmagpie are doing the volumes they are stating, then there is always going to be issues with customer service initially..

    For cds, its an easy option to sell them to them – you dont get much but it adds up.

    Similarly with dvds

    For games, there are so many better alternatives – try game and gamestation on the high street, and even better try online for games – they offer the best trade in prices in cash when they buy games from you and ive seen them offer more than double what musicmapgie does when selling to them on some games!

    Posted 02 Sep 2009 at 1:15 am
  23. Katie wrote:

    Can ne one help? still waiting from musicmagpie for my cheque which they said they posted over a week ago. Everytime I call them its the same guy who answers and just says it will be with u shortly…..sent over 30 dvds including boxsets and recieved nothing and they wont answer me by email…..
    What do I do???????????????????????????

    Posted 03 Sep 2009 at 8:43 pm
  24. Amanda wrote:

    Sent my CD’s DVD’s etc over a month ago now, they state they have not received them yet. Hmmmm. This site was recommended by Martin Lewis of moneysavingexpert, so am sure it must be kosher. Am hoping it’s just a case of waiting…….. Would’t use again tho.

    Posted 09 Sep 2009 at 8:18 am
  25. tim wrote:


    As I mentioned in the original article, I don’t like the terms and conditions which seem weighted against you if there is any dispute. So I wouldn’t use the service personally. That doesn’t explain non-receipt though.


    Posted 09 Sep 2009 at 8:51 am
  26. Thomas Fowler wrote:

    I have used Music Magpie and must come to their defence, to a degree. You do not have to sell your older good to them, so if the price tag of 30p puts you off, do not do it, I have had worse from second hand record shops who took loads of vinyl, 7inch of me really cheap, because I needed the money. When I sold my good to MM I got a cheque for the amount they promised. However, they do take ages- ages for the packages and then ages for the cheque, it’s just a wait tho- so I would not worry, you have not been conned, it’ll just take a while before you get them.

    Posted 24 Sep 2009 at 4:04 pm
  27. julie wrote:

    i would just like to say that i sent my dvd’s & cd’s off on the 12th sept , and i received my cheque on 2nd oct , i think that is a wonderful service.

    Posted 05 Oct 2009 at 10:12 pm
  28. Vanessa wrote:

    I too used Musicmagpie recently and think it’s great.

    Ok, you don’t get great prices for CD’s (mostly 30p) but I’d rather have a small amount of cash (which I received after 15 days) than my CD’s storing up space and gathering dust. I fully recommend it!

    Posted 14 Oct 2009 at 5:46 pm
  29. tea towels wrote:

    I have sold to MM a few times, and had no problems. From sending goods to receiving cheque usually requires about 3-4 weeks, so be patient, especially now with the Royal Mil strikes.

    Posted 26 Oct 2009 at 8:43 pm
  30. Dale wrote:

    I have used Music magpie a few time and never had any problems. good for getting rid of clutter, if there is anything you think is worth good money dont sell to music magpie, but for getting rid of bulk at a resonable price cant beat them.

    Posted 17 Nov 2009 at 12:04 pm
  31. MM wrote:

    I too work at Music Magpie and would also like to add that we are not a con. nearly all items received are indeed paid for at the price quoted as long as they have the barcode on them that was quoted for. The best advice I can give anyone wishing to sell their collection to us is to do one of the following two things. Use the ‘Tub collection service’ we offer on our site as this cuts out the ever tiresome royal mail delays as we will use DHL directly to drop off and pick up your order. Having recently advertised on tv we have recieved a huge amount of small packages with one order split over 5 or 6 packets. this is normally the reason for any delays on payment as until all packets are processed and the FULL order is completed on to our system we will not send out the cheque as we have not received ALL of the order. With this in mind send all of your items in ONE packet/box to ensure speedy payment. The happy customers above i’m guessing sent their orders as i have suggested. It would be interesting if a few would test my theory with a small amount of old rubbish and post your findings in this blog. the worst that could happen is you get paid for it!!!

    Posted 17 Nov 2009 at 5:43 pm
  32. stevoid wrote:

    I’ve used Music Magpie numerous times this year to clear out some of the stuff in my far too large CD collection and,while there seemed to be a few minor teething troubles earlier on in the year (to an extent to be expected with a new venture),I’ve never had a problem with them.If the product is in good condition then they’ll accept it but you only have to go into most second-hand CD/DVD/games retailers to see the shocking condition some of the stuff that gets traded in is in to understand why Music Magpie have to have the quality control if the items being sent in are unsaleable. Although it is a bit mean that they don’t allow you to have the unsaleable items back but I guess that’s where the recycling bit comes into effect.

    Posted 18 Nov 2009 at 10:50 pm
  33. Nicola wrote:

    I have been using Music Magpie since March 2009 and have only had one problem with a cheque not being received. I emailed them to ask where it was and got a reply within 30 mins and a cheque two days later. To date I have sent to them over £1000 worth of product and I think they are a brilliant way to get rid of cd’s and dvd’s that I no longer use.
    It can take 3 weeks for a big box to be delivered by Royal Mail to them as the returns service they use is not a first class service. You have to be patient.
    I would recommend them to anyone.

    Posted 19 Nov 2009 at 11:50 am
  34. Nikki Hades wrote:

    I have recently sold over 300 DVD’s, CD’s and Games to Music Magpie, I thought it was a great idea, getting rid of items that have just been sitting on a shelf. I received the tubs ,to send the items to them in, promptly, and after a week (and an email), they confirmed they had receiced them and the orders were completed. Now the wait begins……its been a week now and no cheques have arrived, apparently they should be with me ‘soon’. I would be interested to know, out of he others that have posted on this topic, how many received their cheques and in what time frame?

    Posted 20 Nov 2009 at 5:17 pm
  35. poppy wrote:

    This site is having a laugh! they offer pathetic prices for good dvd’s. offering 30p for a 2009 best seller! take my advice, go to a car boot sale and get at least a quid per dvd! you will make much much more money plus its alot more fun than typing in barcodes….

    Posted 30 Nov 2009 at 3:09 pm
  36. stevenwhite wrote:

    Be patient, 2nd hand postage takes a while longer than 1st class, also if you send them rubbish it takes even longer and dont sent in multiple packs send all in one box if you can like did, im on my 8th package….

    Posted 01 Dec 2009 at 8:26 pm
  37. Tom wrote:

    This website is great. It took a while from dispatching the games to getting the cheque but I did get a cheque for the same value as stated on the website.

    I sold my entire PS2 games collection, the majority on and amazon but I was left with 40 or so old games that I would have made a loss on due to amazon and fees but MusicMagpie was happy to take them and pay me a considerable amount more than I could get on amazon or when nobody wanted them.

    Posted 05 Dec 2009 at 8:38 pm
  38. Phil wrote:

    I sold a mix of 172 cd’s and dvd’s to music magpie. On their website it said I would receive £125.12 but after they received and checked my order this went down to £118.83.
    A week after the courier came to pick up my package I received my cheque which cleared today. I sent mine in one big box which I think helped to process my order quickly as opposed to sending it in two or three boxes.
    I would definitely recommend them to a friend and use them again myself.

    Posted 11 Dec 2009 at 10:38 am
  39. Nicola wrote:

    Fore sure this Magpie must be a scam!
    I sent my collection of CDs, Nintendo DS games and DVDs to THEIR value of £68.22 (a terrible deal, but I desperately wanted some quick cash for buying Christmas presents- Doh!) all in one box, all in good condition with original packaging etc.
    My order date was 20th October 2009.
    Heard nothing from them, sent them an email… heard nothing again.
    Can’t believe they are still being allowed to “trade”. Wish I’d seen this site before I stupidly trusted Magpie… : (

    Posted 12 Dec 2009 at 6:03 pm
  40. John Bray wrote:

    If you try to shift your unwanted CD’s at a carboot sale you are not going to get much more, if any than you would with what MM are offering.

    Posted 14 Dec 2009 at 12:24 pm
  41. Ben wrote:

    Posted 60 DVD’s to them November 17th for a £80 cheque, got it 10 days later. Excellent service! Sent in one box and I checked each disc thoroughly myself, all were accepted.

    Posted 14 Dec 2009 at 6:32 pm
  42. mark wrote:


    Posted 22 Dec 2009 at 2:00 pm
  43. emma wrote:

    I have been on this site and found it neither a scan nor a con, maybe some of you have bad luck! I did get my cheque for nearly £60. perhaps some of you shouldnt be putting people off by sharing your personal experiences, like i said its obviously down to luck!!

    Posted 07 Jan 2010 at 9:43 pm
  44. Michelle wrote:

    Some people are just far too impatient. It clearly states on their website that it can take a while to receive and process your sent items. Try having a little patience or if you people can’t (more like wont) wait a few weeks for a payment then take them and trade them in at a store for instant cash ! Get a grip.

    Posted 11 Jan 2010 at 4:31 pm
  45. Cheryl wrote:

    I have used them several times, and experienced a good service with probably a 6-8 weeks b4 payment, i only used them as amazon wasnt offering enough to sell there and at the end of the day they were OLD cds with no real value, i happy to get shot

    Posted 21 Jan 2010 at 12:08 pm
  46. Max wrote:

    I have added a lot of cd to price up and most of the time they only offer you 50 pence. I think most people will get that at a Boot Sale or jumble sale for CD’s.

    They seem to be like the Gold Adverts.
    Offer the world then give you pitence when you sent it to them.

    They want you to buy brand new original cd’s for top whack at a store upload to your pc or upod etc… then sell them back to them for peanuts .. For the minimal money they are giving you , it is worth keeping the originals just for the covers alone.

    50 p for a double cd NOW 59..
    absolute rubbish.

    Posted 24 Jan 2010 at 1:48 pm
  47. Max wrote:

    Nicola who Posted comments on 12 Dec 2009 at 6:03 pm .
    Think you need to contact your Trading Standards office itf you have not had any money from Music Magpie.
    Think you can also complain to the TV broadcasting Complaints Authorities cos they are advertising a service you feel is a scam.

    Posted 24 Jan 2010 at 1:52 pm
  48. Elaine wrote:

    Its always interesting to read other peoples comments but you have to take them with a pinch of salt. People are busy calling the site a con but it clearly isn’t – they list their address / have a phone number and also advertise on TV. Of cource the CDs and DVDs are worth less than what you bought them for but so is a second hand car !!!!!

    Like many of the other posters I’ve used the site a few times. I came across it about a year ago as a friend started working there. The main thing about the site is convenience – you enter the CD or DVD and get a value – simple.

    To be honest in most cases I’m amazed they can offer as much as they do for some of the cds or DVDs as I’m sure I’ve see them for sale for less than offered in Asda.

    If you want convenience and would like to get your cash pretty quickly you cant go wrong with musicmagpie.

    Posted 26 Jan 2010 at 10:31 am
  49. Pete wrote:

    Music magpie just has to be for desperate people. Just tried to sell them a Nintendo Wii game, (super smash Bros), a PS3 game, (pro evo soccer), and 5 cds some old and some new, (I won’t give the titles as some are a little embarassing), and they offered me a grand total of £10.38. Not a scam as you know what you’re going to get before you mail them in but let’s just say it’s a little on the unfair side.

    Posted 04 Feb 2010 at 12:42 pm
  50. Pete wrote:

    Elaine (post number 48), what you say is just astounding. Of course we appreciate that everything devaluates but it’s the amount of devaluation we are talking about here. To compare it to a second hand car is a little ridiculous. I was just offered 50p for a cd which cost £10.99 just under a year ago! The main devaluation in a new car when it is resold is the VAT. Even when you take the VAT of a £10.99 cd it only devalues it by about £1.92 so by my reckoning the cd itself is worth £9.07 when new. Obviously it’s used and we accept that Musicmagpie need to make a profit but we’re talking a loss of £8.57 here. Even if they sold it on for £2.50 they’d be making a 450% profit on this item alone. Going to have a look round Asda tonight and see if I can find my CD for less than 50p. If I can I’ll buy the whole stock and sell them to Musicmagpie. Now that would be useful.

    Posted 04 Feb 2010 at 12:52 pm
  51. BillyBloggs wrote:

    I was offered 37 pence for a DVD set that is £249 USED on Play, must be for desperate sellers only

    Posted 05 Feb 2010 at 7:44 pm
  52. Rob wrote:

    I think that the main thing about is that it is very good if you want a convenient service – If you are trying to get rid of your DVDs or CDs you cant go wrong – Basically they give you a value for something that may of sat on the shelf for five years !!!!!!

    Before I used them I checked them out and even saw that they were recommended by knowing that I was happy to use the service and make a few extra – I even managed to get rid of some very odd CDs from my student days!!!!

    Posted 08 Feb 2010 at 5:15 pm
  53. Dani wrote:

    Im thinking about using music magpie, i got the information for it form the money saving expert off GMTV.

    I have 25 dvd im never going to watch again, some i havent even watched. Iv been quoted around 60p per dvd. Which i will take because theres no way anyone will buy these dvds on ebay. And im definately not wasting my time putting them all on there.

    If i keep they’ll sit there and collect dust untill i throw them away, so 60p per dvd and i dont even have to pay for delivery seems pretty appealing

    Posted 11 Feb 2010 at 7:35 pm
  54. Dom1 wrote:

    Am I right in thinking Music Magpie is selling on Amazon as Zoverstock?

    Posted 12 Feb 2010 at 1:39 am
  55. Antonio C. Calabrese wrote:

    Let’s get them on BBC Watchdog…if they are really ripping people off. Fortunately I have not had the displeasure of dealing with them. All the best people


    Posted 18 Feb 2010 at 6:23 pm
  56. Aaron wrote:

    Music magpie are a rip off they took well over a month to send me my money and when i called there customer line i was delt with very badly indeed with little info given,they also dont mention AT ALL on there tv ad’s how long it takes to get your money and as for upto 15 days them to get your stuff is totally stupid the postal servce is not that bad guys and then adding to that getting stuff to write positve remarks on this and other sites show how rubbish they are.I’ll never use them again

    Posted 19 Feb 2010 at 2:27 pm
  57. Michael wrote:

    I used Music Magpie in November 2009 to send 25 C/D’S. I recieved the Pre-paid post slip packed them off and received the payment of £18 the next week. I was pleased with the service and have not had any problems.

    Posted 20 Feb 2010 at 3:23 pm
  58. Aaron wrote:

    I wonder if music magpie are getting a little worried about all the bad press (and quite rightly) they are getting cos they seem now to employ staff to write reviews on sites like this and other review sites(google there name your find loads) which means there either a very dodgy site or just think the public are stupid either way after my experance with them i’d necer use them again and advise every one to do the same

    Posted 20 Feb 2010 at 6:28 pm
  59. mark wrote:


    Posted 25 Feb 2010 at 2:05 pm
  60. Mike wrote:

    they’ll buy your CDs and pay you faster. They’ll also buy your non-fiction books. And if you live close enough they’ll collect your CDs and books in person.

    Posted 26 Feb 2010 at 4:07 am
  61. Alan wrote:

    after reading all of the bad reviews on here as well as some good ones. I am going to reserve my own judgement and not send them my old games which I no longer use, purely and simply because there is just to much negative stuff on here to take the chance although I am not to sure my other half will be to happy about it as they have been sitting there waiting to go for some time. Although when I explain my decision to her and show her this article then I am sure that she will understand. One more thing, if what this article has printed is untrue then why are Music Magpie not suing them for liable?? could it be that there are some facts in this article that are true and therefore they cannot, or that if they do then they will get found out to be some sort of rip off?? Hmm one to think about that just incase you thought of sending your stuff to them and if you do then good luck.

    Posted 01 Mar 2010 at 12:00 am
  62. Sue wrote:

    I wouldn’t recommend them. A courier collected my items on 3 Feb 2010. One box was processed and I had a cheque by the following Monday. A couple of weeks later I rang about my other box – it was sitting in the warehouse and hadn’t been touched. They found it and processed it the next day BUT I’m still waiting for payment. Have rung and they keep saying a cheque has been sent out – but no sign of it.

    Posted 02 Mar 2010 at 1:35 pm
  63. Simon Morton wrote:

    Music Magpie are a cheeky bunch of gits. I sent off 88 assorted cds and dvds, the total I was promised was £100.30. I got the cheque through and it was £1.69 short. Now I know that this is only a few pence, however, considering that they were only paying me 30p for some of my cds, this amount could represent as much as 5 cds. So I called and left a message for them to get back to me, and they never did. I called again and was told that 2 dvds that I sent in were damaged beyond repair. The 2 dvds in question were ones that I had only watched once! How could this be the case? I was also told that since this was the case, they recycled them for free. Well, THANKS man, really appreciate your help with that. Why couldn’t they have sent them back? I was told to read the terms and conditions.
    I will not be using this bunch of cowboys again.

    Posted 03 Mar 2010 at 10:40 am
  64. Paul Partington wrote:

    I wish I’d done the simple thing of Googling ‘music magpie’ BEFORE I undertook using them, especially when the first suggestion Google gave me was “rip offs”.

    I got suckered in by the cheery optomistic TV ad, thought it’d be easy. Didn’t mind that I’d not get much for the DVDs as well, I’d be clearing out space and at least getting something for them rather than chucking them.
    It’s now been 2-3 weeks since their chirpy email telling me they’ve received my DVDs but have they replied to a single one of my emails asking whether my cheque’s going to be despatched any time soon? Have they hell!

    I’ve even tried finding out their phone number on etc to try and ring them to no avail.

    Henceforth donating all my unwanted CDs/DVDs to Oxfam, not these Fagins.

    Posted 04 Mar 2010 at 5:55 pm
  65. tim wrote:


    Did you try the number here:

    Just wondering if it works!


    Posted 04 Mar 2010 at 6:28 pm
  66. Panda wrote:

    VERY glad I visited this site before using Music Magpie! Just saw the ad on TV and thought it would be a great way to get rid of about 150+ cds I’ve been meaning to sell – but no way I’ll be using them after reading these comments.
    Typical – nothing is ever as straightforward as it seems. Car boot sale it is then!

    Posted 05 Mar 2010 at 2:47 pm
  67. Lara wrote:

    well I’ve seen the ad on tv, and these comments haven’t discouraged me! the things i will be sending are things I was going to give away anyway as they are low value, anything worth over a fiver i’d bother to put on ebay most probably, so i’m gonna give it a go anyway :-)

    Posted 06 Mar 2010 at 6:17 pm
  68. MH wrote:

    When Music Magpie first started, they were quite good, the cheques used to arrive within around 7 days, however as time has gone on their cheque posting ability appears to have diminished.

    My last order (over 100 CDs) was sent in the beginning of Feb 2010, it is now March over a month later and still no cheque! I have rung them twice and received various excuses but still no joy.

    I would be wary of using this company at the moment as it looks as though they are having problems keeping up with their customer payments schedule. It would be interesting to find out if other people were suffering from the same problem? If so, alarm bells should be ringing!

    Posted 08 Mar 2010 at 11:43 am
  69. Andy wrote:

    I saw the advert for Music Magpie on the comedy channel network and thought what a fantastic idea! until i read all the negative comments and im sorry but they weigh out the positives, ill take them to a boot sale instaed.Pull your socks up Magpie before you go BANKRUPT!!

    Posted 08 Mar 2010 at 5:30 pm
  70. Blue Boy wrote:

    Some interesting comments on here and I feel obliged to pass comment. Firstly, cards down yes I do work for the company so there won’t be any pretending here! As an opening statement, all I would ask anyone who chooses to read these reviews before deciding whether to use Magpie is to bear in mind that the great British public love to moan (including me!) and review sites are made for them. Yes there are occasional processing problems but as earlier comments have said this is usually due to the fact that multi boxes have been used to send them in, or the packing note has not been included, or the official packing label has not been used and someone thinks they can scribble the address on the front of a nappy box and we will still be able to find their order etc etc. Sorry guys but I do find it interesting that the people who are most negative with their reviews seem to be the ones with the poorest English – the instructions really aren’t difficult. If Paul Partington really, really wanted our phone number – why didn’t he look on the ‘contact us’ page of the website? For those people using the word ‘scam’ on here and one or two other sites – as someone has said already – would we really have now paid out over £4m and have 150 people working for us if we were ‘scammers’. User error? Sometimes. Occasional operational teething problems? Sure. Dishonest? Simply not true. For the information of readers we now have service contracts with over 600 charity shops in the UK to collect their unwanted CDs and DVDs – would they really use us if we were so bad? Could we sleep at night if we were? (I have enough trouble with that anyway with three young children!) And to our friend Mark who insists on writing everything in capital letters – yes we have asked one or two of your foul mouthed, malicious and frankly libellous reviews on other review sites to be removed previously as we both know precisely who you are, what you have repeatedly attempted to do to the company, and where the dishonesty lies. Remember my friend – only a thief thinks everybody is stealing from them.

    Back to the site. As I have mentioned, very simply if the clear and easy instructions are followed the process is very simple indeed and relatively quick. Let’s give you a WORST case scenario – your items will take UPTO 7 days to arrive with us (they usually arrive within about 5 we have found). Once with us we will QA and process them WITHIN 7 days (usually quicker dependent on order size / type etc) and then we will print and post your cheque which will get to you within 7 further days (at the absolute outside) You can now track your order through these very clear stages in your account section and we welcome ANYONE who has problems with this to contact us immediately where our team will be able to help – you may even speak to me!

    As for the gentleman who complained of a small deduction – let me be very clear. We do NOT deduct for minor scuffing, damage or scratches as we refurb all our items. In reality, we only refuse to pay for an item if it is a) disk missing b) wrong disk in wrong case c) a pirate disk (and believe me we get 1,000′s of them hence the rigid QA process) or d) a very badly damaged disk e.g. cracked or gouged. Believe me – why would we risk losing goodwill for the sake of a few pence? All we do is have a clear set of rules for our staff to follow and we ask them to consistently apply them.

    Final note – to Tim who wrote the original piece, as it happens a while ago now, and based more on when we used to sell CDs on our site rather than concentrate on buying them (and you were right that we weren’t very clear but as a point of order – we did offer FREE P&P – we just didn’t tell anyone!) You are right to tell people about the deduction clause in the Terms and Conditions for people selling to us but I hope I have made it much clearer for people above – I promise you – we do not take the mickey out of anyone! I openly invite you to make contact with me through the site and I will talk to you in person about all of the above and more if you so wish. There is no black magic, no hidden agendas, no wilful malpractice and certainly no scamming going on! Just an honest company, ran by honest blokes, who now employ over 150 (honest!) people, who try to provide a decent alternative to auction sites and cold Sunday morning car boot sales by offering an easy and convenient service for folk to turn their old CDs, DVDs and Games into cash. We haven’t been perfect but we have grown very quickly and we (hope) are getting better and better…..and we welcome anyone to constructively tell us how they think we could get better in future.

    Posted 11 Mar 2010 at 1:14 am
  71. Blue Boy wrote:

    MH above – PLEASE contact us again if this is still unresolved. We will cancel and reissue your cheque if you have still not had it.

    Posted 11 Mar 2010 at 1:16 am
  72. Rob wrote:

    wow – never realised there would be so many comments after I put my own comment in – I can say that music magpie is definetly NOT a scam or rip off but is in fact a pretty good service.

    When you do a search for musicmagpie you get some interesting reviews and some of them are pretty balanced. I keep an eye on the site as I am looking at finally getting rid of all those DVDs I bought to replace my video collection. Music Magpie now claim to of paid out £4 million and I think they would get in trouble for false advertising if they hadn’t – if you’ve got any doubts call them for a chat they always seem happy to answer the odd questions or two !!

    For those of you like Mark who like to try and shout comments I’d ask can you give an example next time – I personally think musicmagpie is a good service if you cant be bothered with ebay, they dont claim to pay really high prices but it is convenient.

    Posted 11 Mar 2010 at 10:27 am
  73. Sam wrote:

    I have used Music Magpie twice and the second cheque was received a lot quicker than the first. I am about to use them for a third time as I would rather have a couple of pound for an old DVD than place it on ebay or amazon for it not to sell.

    No company regardless of whether they are internet based or high street are faultless and you are always going to get complaints.

    If you value your cd/dvd collection then this isn’t the site for you but if you want to make a few quid for stuff that may be put in the bin then give them a go.

    Posted 12 Mar 2010 at 8:53 pm
  74. sam wrote:

    I used Music magpie about 2 years ago now, id not heard of them before. I got my cd’s priced up, waited for the freepost labels to come through, then sent off all my cd’s. I got the full price they quotes (about £60, there were quite alot) about 2 weeks later. In fact, i only found this thread because i just googled them to sell some more cd’s as im a bit short this month !

    My advice, only use them if you have cds that you will never listen to and dont care about, as they dont pay much , but done in bulk you can make a pretty penny.

    Posted 14 Mar 2010 at 12:08 am
  75. Chris Thomas wrote:

    Some people on here are seriously deluded! Do they really think that they can make back almost all the money that they paid for the original CD/DVD? Idiots! The system works like this. You want to sell an unwanted CD/DVD. MusicMagpie will buy them off you at a certain price – the more obscure items get valued more, the more popular/accessible items get valued less. Why would they honestly pay you £8 for a CD that you paid £10 for only last year? Where is the value to them in that?

    Come on people, just because you don’t get anywhere near the original value you paid for it you think its a con. Just because you don’t get what YOU think you deserve, you label it a scam. Get real.

    Posted 18 Mar 2010 at 12:44 pm
  76. rick wrote:

    Musicmagpie has not paid me or others.
    How real is that? DOH!

    Posted 21 Mar 2010 at 9:44 pm
  77. Craig wrote:

    Just going back to Musicmagpie for my third sale, and used google to find it – found this site on the listings, and all the comments. Very interesting. Have had absolutely zero problems with them whatsoever, with money being sent back to me in good time, and definitely beats the uncertainty of auction sites – you make the decision on price there and then.

    To be honest, they did knock a bit of cash off one order, but after checking, found that I hadn’t sent the discs in the first place – they were still rattling round the car!

    As for the deprecation in price that some people are complaining about – have a look at the second hand market – you can buy last years chart CD for pence now, so I am not naive enough to think that I deserve a similar price to what I paid for it.

    Great site, great service.

    Posted 26 Mar 2010 at 10:55 am
  78. Johnny wrote:

    I never use Musicmagpie for games – theres better options -

    offer much better cash prices and Ive been paid very quickly by paypal too.

    Posted 05 Apr 2010 at 11:57 pm
  79. Rob wrote:

    Sorry Johnny but I totally disagree with your point of view (although it’s only a very short review)

    I tried using for a few games recently and basically they could not offer me anything for them. OK maybe they were a little old (Some were six months or more) so they were not the top sellers but I found that going to they were at least able to offer me something.

    I’ve used about three times now and the site just keeps getting better. They have recently changed the look and feel of the site so it’s a bit easier to navigate and you are now able to log in to see where your stuff is.

    To be honest tradeyourgames say they are able to offer money for thousands of old games but in reality its only the most recent ones and I’m not getting rid of Call of Duty just yet !!!!!

    Posted 12 Apr 2010 at 8:32 pm
  80. Jason wrote:

    If you are looking to sell or buy audio, be it CD or vinyl, Discogs is the wise choice.

    Posted 15 Apr 2010 at 8:17 pm
  81. Pete wrote:

    I think your going to get a better price for CDs on ebay. ok, it’s a lot of work listing them individually, but you’ll probably get more money for selling a few on ebay than you would selling all of them to MusicMagpie.

    Afterall MusicMagpie have got overheads and as a business they need to make a profit.

    Posted 16 Apr 2010 at 4:41 pm
  82. James wrote:

    what a grat bit of help I shall defanantly wont be going to them thanks guys

    Posted 17 Apr 2010 at 10:26 am
  83. kb wrote:

    used music magpie a few times now, never had any problems, and have recommended them to friends who have also found it hassle free

    Posted 20 Apr 2010 at 4:07 pm
  84. James wrote:

    I used them, great service, and received over £55 for a load of old CD’s that were no use to me and on my itunes anyway! 10/10

    Posted 21 Apr 2010 at 9:19 am
  85. Andy wrote:

    Pete , CDs don’t sell well on ebay. Most don’t sell at all and have to be re-listed over and over again. Believe me , I’ve tried.
    And the cost of postage knocks a fair bit off anything you make as there are so many sellers now doing free p & p.
    Ebay has had its day as far as making money from CDs and DVDs is concerned.

    Posted 21 Apr 2010 at 10:31 am
  86. Aaron wrote:

    MUSIC MAGPIE ARE A RIP OFF!!!!!! any good comments on here are by con artest music magpie employees who are fighting to save there con of a company from going under!! they NEVER KEEP THERE WORD payments are ALWAYS LATE they have not got better only worse please please dont fall for this scam STAY AWAY FROM MUSIC MAGPIE!!!!!!

    Posted 21 Apr 2010 at 6:50 pm
  87. jame wrote:

    about rob’s reveiw (number 79) what aload of rubbish!! CEX give a very good price for any game,cd or dvd much much more then music magpie give plus when you google cex the 1st words you see are not RIP OFF,i used music magpie once and i lost over £50 compared to what cex offer plus with cex they keep there word and you get your money very quick something that never happens with music magpie

    Posted 21 Apr 2010 at 7:03 pm
  88. carl wrote:

    I have read all the reveiws on here ( including the 1 from blue boy) and i can tell you music magpie are a very bad company and after using them and waiting over a month for my money can say they are bad,also rob reveiw number 79, there is a company called CEX google there name your see that the words rip off dont apper by there name,they offer very good price for cd’s,dvds and games on any console new or old,and they pay much more then music magpie and they have stores in most towns as well as online all this is easy checked online so give them ago and stay clear of music magpie

    Posted 21 Apr 2010 at 7:19 pm
  89. Blue Boy wrote:

    That’s a really good constructive comment Aaron – well done and your English teacher must be a proud man / lady tonight! As I said – interesting to note that most of the negative comments are from people who struggle with basic English (such as there / their)

    As per my long note above – the only staff comments such as my own are clearly advertised as such but I note with some satisfaction that most comments recently have been positive other than one or two other folk trying to promote their own pale imitation sites :-)

    Posted 21 Apr 2010 at 10:15 pm
  90. aaron wrote:

    well blue boy i’ll ignore the comments about me as i expect nothing less,but would like to address your point,i know of a company called cex that will buy all cd’s dvd’s and games for far more then you offer they have shops in high streets so you can get your cash there and then and can also sell online,and the other good thing is when you google there name the words rip off dont come up,maybe you should take a leaf out there book or is your copmany doing so bad that all you have time for is going online and slagging people off?

    Posted 22 Apr 2010 at 8:41 am
  91. toby wrote:

    1st of all may i say to Aaron well said sir! you came back from that with a degree of honour that does you proud,and 2nd to blue boy i noticed in your comment to Aaron you felt the need to judge him on 1 typing error is this the level of service people can expect from a music magpie employee? and also blue boy in you comments you say and i quote ” the only staff comments such as yours are clearly advertised” well i have checked and apart from your comments no one else admits working for music magpie but your comment suggests more then one employee uses this site,so this does add favour to Aarons comment about your employees! that said i have used music magpie and waited a month for my money which was not correct and i called your customer services dept after 14 days of not getting my money just to be told the items had not reached you yet when the tracker on the items said it reached you the day after i sent them,so i know your people are dishonest,I have also used cex the company Aaron said about and would use and recommend them with total confidance

    Posted 22 Apr 2010 at 10:41 am
  92. Blue Boy wrote:

    Oh hello – this is getting funny! Team CEX versus Magpie is it? You guys accuse Magpie staff of posting on here and yet suddenly three or four of you appear on here all calling Magpie a ‘rip off’ and ‘bigging up’ CEX – hmmmmm I reckon Joe Public might suss this out – two of you guys even write virtually the same ‘review’!!

    Look guys – Magpie doesn’t have a problem at all with CEX – it’s predominantly a high street model and I would invite anyone to make their own free choice between the experience of cashing in CDs, DVDs and Games in a CEX store, on their webiste and the Magpie site – it’s called consumer choice so let’s leave them to it hey?

    Just a couple of points of orders though please:

    1) Rather than just keep making up “Magpie hasn’t paid me for a month etc” – if you can quote order numbers on here to validate your claims, I will be happy to look into them and let you know what is happening. I suspect you may not be able to but am happy to be proven wrong – having been in our warehouse today we are processing deliveries on a daily basis that are arriving the day before so I would be amazed if your claims were anything other than spurious attempts to cause mischief.

    2) This googling of ‘music magppie rip off’. Let me assure you that the only reason this comes up is that one or two review sites like this discuss the phrase – it doesn’t mean it is and 99% of neutral posts seem to confirm that people are now entirely comfortable that Magpie isn’t a ‘rip off’. When you put CEX in google it suggests on its predictive text software a selection of CEX branches – well Magpie doesn’t have those to come up first. If you put “CEX r” in, it does come up ‘CEX rip off’ BUT to stress that doesn’t mean it (sorry, you) is.

    All this just leaves me wondering why CEX employees are seeing fit to try and ‘diss’ Magpie when Magpie would actually encourage folk to allow people to make their own mind up….try CEX and if it suits you better – go for it!

    Posted 23 Apr 2010 at 12:11 am
  93. aaron wrote:

    Well this seems to be going on a bit!! just a quick point in my defence.
    I dont work for cex i go to 1 of the countries best uni’s where i’m studying for 5 years and any further attacks to my honesty and name will result in me talking to a uni advisor about my legal standing on this matter.Music magpie are on the uni fourm as a company not to trust,but like many others i gave magpie a go so i could make my own mind up. I found that it took about about 3 weeks for me to get my money when the tv ad’s say different.and alot of people on alot of sites say they also have had this happen to them as well, not every person on every site can be making this up and to say they are is just fool hardy! Also when taking items like the ones i sold to magpie to a cex store i did get alot more money,and i find it very offensive of blue boy to accuse me of dishonest actions.There may be cex employees giving comments on here,just as there is magpie employees but at the end of the day making long pointless comments which dont really defend your company or deal with the points raised but just try to discredit every other comments bar your own is a little bit of a waste of time ( i mention no names) and just proves a very strong point which does not go in your favour

    Posted 23 Apr 2010 at 8:55 am
  94. toby wrote:

    Couple of points first off well done again Aaron very well said i was at uni myself until 4 years ago now i work in media now and would also like to say these are my views and not that of the company i work for.Blue boy you do have a valid point carl and jame comments do seem alot alike come on guys do you work for cex? at least blue boy had the honour to tell us from the start he works for magpie.Now to my main to points why would you google cexr when the company is called cex? does not make sense and is a very poor point to make,and now for the BIG BIT (sorry for caps just wanted to add to the scene) Blue boy you said about posting numbers on this site that would’t prove a thing as both of us could discredit the other (not saying either of us would) but i could say that order 125637/d was mine you then could say there’s no such order number see my point? BUT it’s time to put your money where your mouth is,I will send off for a package from you when i get it i will photo the recpit i get from the post office on the day i said the package off to you i will then after a period of time call your customer services this call i will also record then on the day i get my cheque from you i will photo the date on that,I WILL THEN POST THE WHOLE LOT ON YOU TUBE! and of course post the link on here,Oh and by the way i dont work for you tube so i’m not “bigging up” my company (sorry childish joke but could’t help myself) What you say blue boy do you accept or not?

    Posted 23 Apr 2010 at 10:10 am
  95. aaron wrote:

    Just quickie before my lecture starts thank you Toby for your kind comments to me :) and also i’m up for that challenge as well if your have me on broad? and i will also good or bad promise to post link to the you tube site on my facebook (where i have maxed out my friends list) and also on uni forum (12,000 to 20,000 hits per day) on here so i think i add value to this test,but in closing mat i also say that magpie do a few things right e.g the barcode scanner which is very useful and other sites could learn from that and also i think people saying that it’s a con that you have to use your own box is rubbish because how could they said a box though post? and you can get one free from supermarket,that said i still feel they are a terrible company and apart from this test will not use them again

    Posted 23 Apr 2010 at 10:42 am
  96. Blue Boy wrote:

    Hey who needs the Election debates when you have got this?!

    OK guys – firstly – apologies, genuine ones, if you aren’t anything to do with CEX but as you say it would ‘appear’ that a couple of the other lads are. As you say Aaron this is going on abit but just to come back to you and Toby on a couple of points:

    You say that it took 3 weeks to get your money Aaron – well in my post 70 above I do walk through the process and timings and the conclusion is that it can take upto 3 weeks but we hope to get things through quicker but we are at the mercy of Royal Mail a couple of times to do that. And I am precisely trying to ‘defend my company’ and ‘address points’ directly – that’s why I wrote the rather long post 70 in the first place! Since then I have tried to address the points but perhaps have been wrong to point out spelling errors etc – to tease you further does your Uni not teach you spelling and grammar?! And also if you have seen our TV advert you have either been watching day time TV on Sky or the Childrens Channels? Shame on you! I’M TEASING fellas – I’m only a jealous old fart who longs for the days of being a student again! You are raising some decent counter points so I shall stick to addressing them now…

    Toby – my point on the fact that if it weren’t for their branches you would potentially find ‘CEX rip off’ higher up a google search list is that unfortunately almost every single retailer and e-tailer in the land can be found to be being discussed and in most cases criticised on forums and messageboards. If you type the name of one of the biggest mobile phone buyers into google, Envirofone, the second google suggestion is ‘Envirofone scam’ – that’s because like us they don’t have branches and the subject has been discussed on line – it doesn’t mean they are! As I have mentioned before you have to accept that the great British public enjoy a gripe (I know I do) and the simple facts are that whilst relatively few people will post positive things they have experienced about companies and services, a much higher percentage of people will be quicker to post a negative experience. It’s human nature and it’s life.

    I accept your point of citing order numbers not being a decent test so I am sure you will understand that I am happy to let Joe Public decide on the service we now offer as our true test. Whatever your suspicion or cynicism, I can assure you that the vast, vast majority of our customers are happy that we provide a decent and hopefully improving service as we continue to grow. Yes there are alternatives and folk are very welcome to try them and use them if it suits them better – we do our best to offer convenience and fixed price valuations for (relatively) quick cash and will continue to do so.

    Now I’m off to negotiate the TV rights to this whole debate…although I am suspecting you chaps will look better than I on Sky News HD.

    Posted 23 Apr 2010 at 12:24 pm
  97. aaron wrote:

    First off may i say to blue boy that i agree the rights to this sega should be split 3 ways! :) also as for your teasing i take it in the way i hope it was mean’t,and also may i say your grammar and sentence building was not perfect there either :) and as for seeing your ad i think it was on freeview channel dave one evening,as for my grammar it’s not always perfect because i’m use to typing fast and then using spell checker as sometimes i may leave my essay writing to the last moment,that said i now get to my points.1 I have a new found respect for you and the way you defend your company for that i say fair play! my views are of the way your company treated me not you.2 royal mail cannot be blamed for everything and when i sent my package there was no strike and i’m sure the same can be said for alot of people but maybe not all,But it is a fair point to make. 3 what was your views on the test that toby set down to you as you never answered that bit? well thats it for today it’s my birthday monday and i’ve finished uni for the day so off to do what students do best!!

    Posted 23 Apr 2010 at 2:00 pm
  98. Jonathan wrote:

    Music Magpie is NOT a scam. Nor to they rip people off as a rule. I buy cds in bulk to sell on ebay/amazon etc and I have dealt with them on numerous occasions to get rid of rubbish cd albums i cant sell myself. Prices offered start at 0.30 and the most will they give you is 3.00 for imported cds. Sometimes this is better than selling the CD on amazon.
    If you arent happy with the price offered then DONT SEND THEM THE CDs! Its not rocket science you gormless complaining idiots.
    And whats the betting that half the fools complaining their cheques havent arrived havent actually contacted Magpie to tell them?
    In my experiene orders take a few weeks to process but what exactly is the big rush? And ive found their customer service dept to answer queries quickly and concisely. Also Magpie have reccently started sending out order status notification emails.
    Finally – shame on you crazy-haired gonks from CEX writing fake reviews – its not as if youre in competition. Its like ebay getting in a row with tesco.
    Music magpie = provide a good service
    CEX = provide a good service.

    End of discussion. Nothing to see here. Keep moving.

    Posted 24 Apr 2010 at 4:49 pm
  99. Blue Boy wrote:

    And before anyone (in particular Aaron when he reappears after his 4 day Birthday bender) says anything – NO I don’t know who this latest Jonathan is!!!!

    Posted 25 Apr 2010 at 12:15 am
  100. Jamie wrote:

    FAO BlueBoy,

    I Currently have a load of CD’s all ready to be boxed up, but i am paranoid regarding the Strict Condition. All the disks are fine give or take a few minor scratches, but some of the boxes have the centre cd holder broken? and also minor cracks on the covers?

    what are the likely hood of these being “refused”



    Posted 25 Apr 2010 at 1:09 pm
  101. toby wrote:

    Ah jonathan well done on just about stringing a comment together what point your trying to make and where it fits into the forum “as it stands” is a bit harder to figure out,one can only assume by both your grammar and writing style you have little else to do then jump on bandwagons with the most flimsy of grip of the current facts and not really bothering reading the comments in detail

    Posted 25 Apr 2010 at 2:32 pm
  102. Blue Boy wrote:

    Hi Jamie
    Thanks for checking. If the damage to the disks and cases is relatively minor, you should be fine. We do cover ourselves for if someone sends us a box full of completely damaged product, but it is only there to stop people taking the michael and in reality we don’t deduct for minor stuff. We do test all disks in a special machine thing which tests the playing condition of each but again as long as the results are predominantly positive, you should be fine. If there does turn out to be an issue with your order, please get in touch with Customer Services and they will be happy to help…

    Posted 26 Apr 2010 at 3:56 pm
  103. Neil wrote:

    I’m going to give them a go. Any business can suffer teething problems, and it sounds like they’re a bit overwhelmed at the moment!

    Since Blue Boy seems well-intentioned, and I’m in no great rush for the cash, I think it’s worth a punt (the cd’s have been stuck in storage for the last 2 years, so I’ve got nothing to lose.)

    I’ve just entered 275 cd’s on the site (my right-hand is cramping from entering all the damn bar-codes!) and they’ve offered me £152.46.

    Oddly, the site asked me if I wanted a free courier (I was expecting this) but when I said ‘yes’ and clicked ‘Confirm Trade’, it told me that my Freepost labels will be sent shortly. I can only assume that some boxes will be delivered.

    If this one goes ok, I’ve got 500 DVD’s I’m looking to get rid of too, so they’ll follow on. If not…well, summer and car-boot sales are coming up!

    And before anyone asks, no I’m not associated with the company at all. I only found this blog when I searched for ‘Music Magpie ripoff con’, in Google to check them out, as the terms and conditions were rather off-putting.

    Anyway, I’ll keep you posted as to how I get on!

    Posted 27 Apr 2010 at 7:45 pm
  104. Blue Boy wrote:

    That is interesting feedback that Neil about the feedback labels being sent – I will look into that one as it sounds confusing. Hope the trade does go well – for the sake of all of us! Also interesting what you say about the T&C’s – there to try and put jokers off who think they can try and rip us off (some irony there I know) by sending all sorts of nonsense in but I do understand they can look a little weighty…

    Anyway, let us know how you get on please Neil.

    Posted 28 Apr 2010 at 12:02 am
  105. Babboy wrote:

    An absolute joke! Was looking to sell a few items-one of them being the special edition 2 dvd ‘Independence Day.’ It listed I could only get 30p for the item! On Amazon and ebay I could get anywhere from £4-£7!

    Just not worth it.

    Posted 28 Apr 2010 at 12:54 pm
  106. Blue Boy wrote:

    Sorry Babboy but I have just checked and the current cheapest selling price of the DVD you mention is 11p so not sure where you saw the £4 to £7?

    Posted 29 Apr 2010 at 1:22 pm
  107. Neil wrote:

    Update 1

    Had an email from Magpie with instructions for arranging the Courier pick-up.

    CD’s are now in 2 boxes waiting to be collected on either Tues/Weds/Thurs next week.

    Posted 29 Apr 2010 at 3:26 pm
  108. toby wrote:

    intresting to see magpie are sooooo ashamed of there companies bad rep that they have to beg and plead with site to take bad reveiws off there sites,just watch and see how long these comments last if thats not the actions of a company with something to hid what is? MUSIC MAGPIE ARE A RIP OFF

    Posted 29 Apr 2010 at 4:21 pm
  109. Blue Boy wrote:

    Toby – I’m not sure whether you are the same Toby as the one who entered the rather more articulate posts slightly higher up – I am presuming not. Just to be clear, what I have tried to do is offer a constructive response to any sensible and constructive points that have been made about Magpie from the likes of Aaron and Neil.

    I give you my word that neither myself nor anyone else at Magpie is asking this board’s host to remove any posts that are left on this discussion page. For a start there is no clear way of communicating to anyone at the Guardian about it (and they have not been in touch after my invite above to speak to us if they so wish) and thirdly frankly I wouldn’t waste my energy doing so as I cannot think for a moment that anyone with a jot of sense would give it a scrap of credence, given its lack of constructive content.

    We perhaps shouldn’t be surprised or disappointed that presumably someone at the Guardian is choosing to remove your posts as if I were to simply post a comment that read “Don’t listen to Toby, he smells of wee” then frankly I think I would expect it to be removed…

    Posted 29 Apr 2010 at 11:41 pm
  110. Trudy wrote:

    I av been using m.m for 10 mths an av never once had a problem with them.I think alot of u who leave negative remarks r the 1s who expect too much from them.Cds r fast declining,so when it cums to selling on either carboots or ebay etc ppl r not interested in buying so end up in charity shops.Even then they r hard to shift so in turn end up at auctions selling up2 80 has i known to go for £4 for the lot.Yet when m.m offer btween 0.30p to £3.00 u complain of their bad service.Yes they can take up2 3 wks to send cheque out but so what!If u do not like there service move on!Tell me how many companies do u know who will offer free p&p for ur cds.Yes i know up2 a certain weight,easy way round it,send off in smaller quantities!To all u who spend all ur time ripping this company down,u need to live in the real world an b more patient!

    Posted 29 Apr 2010 at 11:46 pm
  111. Paul Martin wrote:

    Music Magpie is an absolute rip off.. I have wasted hours of my time inputting barcodes from over 100 CDs, Most of which were valued by them at 0.50p, and cross referencing them with identical items on ebay & Amazon. It turns out that some of the CDs that music Magpie offered 0.50p for are actually quite rare and valuable. In a couple of cases, these Cds were selling on Amazon for over £20.. so there have been two lessons learnt from this.. it pays to shop around (even when selling) and a Magpie will always try to STEAL your shiny valuables…

    Posted 02 May 2010 at 4:20 pm
  112. Paul Martin wrote:

    Following on from post 114, two perfect examples.. 4007192609215 magpie offered 0.50p on Amazon they are selling for between £18 & £30 and 5099747376726 magpie offered £2.09 again selling on Amazon for between £18 & £28. I guess I’ll be selling through Amazon.. Ok its more time consuming, and f course there are their selling fees to take into account… but all in all, I will end up with far more £££ in my pocket.

    Posted 02 May 2010 at 4:51 pm
  113. Blue Boy wrote:

    Thanks for the stern defence Trudy! Paul – appreciate the constructive feedback and undeniably you MAY earn a bit more elsewhere on SOME titles but we sell ourselves as a very simple and convenient way of turning CDs DVDs and Games into a fixed amount of cash reasonably quickly so you don’t need to mess about with setting up accounts, sending individual parcels, waiting for a sale, not knowing how much you will get and getting all paranoid about feedback (not that Magpie does that even though it seems that everyone in the world is after us and trying to kill us…I jest) And for the record Paul I did try the two barcodes you gave and unfortunately the first one didnt bring up a product and the second is being sold for about £6 currently, with as you say fees and postage to come off that when and if you did sell it, so £2.09 is an offer that seems to reasonably sensibly reflect an instant cash offer price on this occasion.

    Oh and I also notice most of Toby 2′s nonsense has been removed again – cue more badly spelt shouting and insulting from him. Perhaps he doesn’t realise that constantly posting the phrase he does is actually quite helpful as it is now more likely to bring potential customers who have searched that phrase to a site that is at worst balanced and at best reasonably positive about selling to Magpie taking the majority of the last years or so comments?

    Posted 03 May 2010 at 12:34 am
  114. Louise wrote:

    i’ve just got a quote from MM, selling 10 nintendo ds/wii games, for £40.
    thought that was pretty good, seeing as some of these are quite old and are selling for nothing on ebay.
    from what i can see on this site, people are just being impatient, i’ve used music magpie before, and got paid within a few weeks. Just be patient, it’ll come eventually. :)

    Posted 03 May 2010 at 1:50 pm
  115. Chris wrote:

    Thought I’d take a look at the company info for this site – they apparently have paid out milllions to satisfied customers yet their accounts are classified as ‘Total Exemption Small’ which means their balance sheet does not reflect the millions they are claiming they are turning over. Not saying it’s a scam but they seem to be over egging the pudding somewhat.

    Posted 03 May 2010 at 4:09 pm
  116. Eric wrote:

    Wow!- DING dING- Round27 MM vs Cex- sounds like a JAPANESE Monster Movie- Look out Godzilla!!!
    Im going to try MM as better offers on CD’s I dont want- is there anything perfect in the world ? Uh No Every business has problems and disgruntled customers- Hmmm I wonder why they have a Customer Services Dept.? ANyone? Anyone – yes thats right in the back — To handle customers queries and complaints etc… UH dUH!!!
    Blue Boy – have ya ever thought about Law? You seem a good point maker- and your very Objective and Honest- OOOPS honest – that rules ya out for being a Lawyer( joke for those who read this who are Lawyers)
    Im Looking forward to dealing with MM
    CAN YOU GUYS NOW debate – Capital Punishment or Not?

    Posted 03 May 2010 at 9:09 pm
  117. Eric wrote:


    Posted 03 May 2010 at 9:18 pm
  118. Blue Boy wrote:

    Hi Chris – the total exemption small covers companies with upto millions of pounds of turnover and is a very standard procedure from accountants and auditors, I might be wrong but I think it is £5.6m and it was for our last financial year which is now many, many months ago so please don’t be concerned about that.

    PS Eric – as we both know the thing a lawyer uses as contraception is his personality so I shall pass on that profession if I may! Thanks for trying us out – if you have any problems at all please let our guys in Customer Services know and they will do all they can to help but you should be fine – literally thousands of people a week are now running very smoothly! :-)

    Posted 04 May 2010 at 12:32 am
  119. aaron wrote:

    Hmm been alot going on since i was on last!!

    Posted 04 May 2010 at 12:17 pm
  120. aaron wrote:

    2 points i noticed early on that toby (not sure if it’s the one i know) wrote on here about magpie beeining a rip off and to watch and see his review be deleted because magpie have something to hid and i see that has happened not sure what to make of that,and 2nd have decided to use magpie one more time to test the service so i can make a up to date comment on the service

    Posted 04 May 2010 at 12:20 pm
  121. aaron wrote:

    sorry mean’t hide not hid before blueboy tells me off :)

    Posted 04 May 2010 at 12:21 pm
  122. tim wrote:

    @aaron @toby posts will be deleted if they do not contribute to the discussion; this is nothing to do with Music Magpie but the policy of the site.


    Posted 04 May 2010 at 12:31 pm
  123. aaron wrote:

    Just feel i need to defend myself here i do not want to be banded along side toby,i just saw a post on here on my way to uni where he said music magpie are a rip off and that employees bump the good comments up and that it will be deleted and it was,BUT i in no way accuse ANY employee of any company for getting comments deleted i just thought it was odd,I have never claimed to like the service magpie offer and will always be here to put objective points across (till proved wrong) but i have also said some of there ideas (barcode thingy) are good,therefore i wish my name to be removed from alongside toby’s as his views and comments are not mine

    Posted 04 May 2010 at 12:59 pm
  124. colin wrote:

    Hi just wanted to say i’ve used magpie about 6 weeks ago,it did take from start to finish about a month to get my money this includes them sending me details to me sending stuff off to getting my money,this is really too long to wait for what a couple of people on here is saying is a fast service,i note that most of the comments are bad ones but wanted to make my own mind up and can now say yes they are slow and yes there are much better places to sell to but in the end people will make their own minds up and if they got the service i got will not use them again

    Posted 04 May 2010 at 4:43 pm
  125. aaron wrote:

    Would also like to now address few points from other comments 1,louise comment 114 if you think £40 for 10 ds and wii games is good your wrong that is very low! GAME,GAMESTATION OR CEX will all offer way more then that, £40 for 10 games is less then £5 each and thats just way too low.Eric 116-117you sound way too much like another couple of people who stuck up for magpie which does add fuel to the fire (not saying it’s true) to the views of some people that magpie are writing good comments on here as only good comments have been posted on here since blueboy started commenting,which as i say i do not claim this view to be right or wrong,And trudy 110 way too many spelling and grammar mistakes which makes me wonder why blueboy did’t pick up on these like he did me see comment 89.As for the remarks that we should’t slag magpie off if you took time to read comments by myself and others your see they are objective but based on facts and as this is a forum and not a magpie supporters club you have to respect both good and bad comments

    Posted 04 May 2010 at 6:49 pm
  126. Neil wrote:

    Update 2 – Parcelforce collected my CD’s this afternoon.

    Will let you know what happens next!

    Posted 04 May 2010 at 7:00 pm
  127. aaron wrote:

    just got upto speed with neils comments and i also will be waiting with interest to see what happens next.But again just like my comments above(125) £152.46 for 275 cd’s does seem very low thats less then a pound a cd! so again not the best standard of pay out

    Posted 04 May 2010 at 8:46 pm
  128. Martin Allen wrote:

    Oh how I wish I had read these comments before sending my stuff to Music Magpie. I sent off bundles of CD’s which according to them I was going to get over £120 for, the cheques finally arrived and they had cut the prices quoted in half, didn’t tell me what for or why and theres no chance of getting my CD’s back, I ended up with about £56 for well over 100 CD’s, complete rip off !!!!!!

    Posted 04 May 2010 at 9:20 pm
  129. Blue Boy wrote:

    Aaron – come on pal – I think we need to do something about our mutual paranoia! I will tell you what – I won’t think that everyone posting negatively since I got involved works for CEX and you don’t think that everyone who posts positively is a Magpie spy – how does that sound? And just to show there is no hard feelings – Tim – please don’t ban Aaron – he might be giving me a hard ride but he is being constructive unlike that Toby 2 lunatic! JOKE! Toby’s comments have been removed by the moderator for his own independent reasons (it wasn’t the one you knew – this one was an upper case shouter with very little grip of the English language) And if I knew Trudy or she worked for Magpie Aaron – do you think she would have said that “CDs are fast declining”?! I bloomin well hope not, in fact I know they are not, as it wouldn’t be great for our business!

    One further note on prices offered – each valuation is derived individually based on the perceived commercial value of the product. Some of you may be disappointed by some of them but at least a) you know we buy the title, unlike a high street model where you may lump them all the way there to be turned around as they don’t buy that title b) you know what you are going to get for each title so you have certainty on valuation (similar to point a) and c) there are no added or hidden costs – the price you get offered is what you end up with, subject to following the very simple three or four guidelines that I have outlined already.

    On that point – sorry Mr Allen, I am not accepting we offered you £120 for 100 CDs and then sent you £56 – there HAS to be a good reason for it and we would certainly have told you what that problem was in your account details. I am hoping you did the trade in your name so we can look into it in the morning but if not would you post your order number?

    Posted 05 May 2010 at 12:21 am
  130. aaron wrote:

    As i said blueboy i’m not saying it’s true just what was commented on and then the comment was deleted! BUT i in no way think it’s true without hard facts and without said facts i agree to your propsal.As i have always said i have no problem with you just the copmany and just as you will be for the plus side i will be for the negitive side,BUT i do respect you and will always back my points up with fact

    Posted 05 May 2010 at 9:33 am
  131. aaron wrote:

    Oh and also seems like there is more then just martin (comment 128) saying that magpie have told him one price and then sent another,there seems to be quite a few(check older comments) not just on here but also other forums,And also the price of £120 for 100 cd does seem high for magpie (see comments 125 and 127) basied on what other people have got £56 for 100 cd’s does sound more likley so what went wrong?

    Posted 05 May 2010 at 9:51 am
  132. colin wrote:

    I also would like to add to my comment 124 that music magpie offered me £96 for my cd’s and dvd’s and i only got £44 i did call about it but was told by customer services that the error was with my packing when i know my wife and i packed them all perfectly,so i know for a fact martin allen is not the only one to suffer from this

    Posted 05 May 2010 at 11:53 am
  133. Blue Boy wrote:

    Martin Allen hasn’t come back to me with an order number but the only Martin Allen that I found today has completed 5 transactions for a total of about £219 over the last two months and has had cheques for them all for the full value less £1.11 for a couple of failed items at the QA stage. So baffled by that one.

    Similar invitation to ‘Colin’ above – please give me the order number on this and I will come back and tell you in more detail why there was a deduction, if there was one.

    Posted 06 May 2010 at 12:57 am
  134. aaron wrote:

    can you tell us blueboy how martin got back to you when there is no post on here from him? and also martin says i quote (comment 128) “oh how i wish i’d read comments on here before using magpie” so from that we can take it he has not used magpie before (and wont again from what i can see) he cannot be the guy who used magpie 5 times something has to be wrong maybe your paper work got mixed up or something?

    Posted 06 May 2010 at 8:59 am
  135. colin wrote:

    Sorry blueboy but i dont see the point i’ve called the music magpie number and spoke to someone i know works there unlike you no offence,and to be honest we we’re stiched up pretty,we used the site as my wife saw the add and it said quick money upto 14 days well it took about 24 days which again is not a big issue as we’re lucky that we both have well paid jobs but still not what the adds say and then to be done out of £56 for no good reason,is too much to take.If all went well we was goning to trade in our sons old console games as he is getting a playstation 3 for his birthday but after this we’ll take them down the high street to game who may not give the best prices but least they do give what they say they will and they reward their customers with points not take away their money.

    Posted 06 May 2010 at 9:36 am
  136. aaron wrote:

    Just like to say colin very good point and well made there have been alot of people on here say the same thing,Dont know if your aware but gamestation will give you a good price as well as they do price match so say game offer you £13 for a game they will give you £14 so well worth alook,they give a good trade in price but cash price as you can expect will be lower,but if there’s a game your son wants for his new ps3 (i want one) then your find trade in price will be best,also it makes you think if magpie was to just do as blueboy said take £1.10 off every order for “QA” then those pounds would soon add up NOT saying that is whats happening but makes you think

    Posted 06 May 2010 at 12:10 pm
  137. adam wrote:

    Hi think i’ll add a comment or two to this here forum! I used to work for magpie in customer services i left for a better job so not sour grapes or anything and i have sat though a couple of team talks and team meetings,so i can offer a objective BUT FAIR point of view,mapies prices are low but then people dont have to use them will post more when i have time as i’m on a lunch break at mo

    Posted 06 May 2010 at 12:23 pm
  138. colin wrote:

    Thanks for the idea Aaron did’t know gamestation did a price match,am i right in thinking their part of blockbusters? and also you would’t know the name of a good cd/dvd trading shop would you? as i will never trust music magpie again

    Posted 06 May 2010 at 4:02 pm
  139. Neil wrote:

    Update 3 – Just had an email from Magpie saying that my CD’s have arrived at their warehouse.

    “Our Quality Inspection and Goods In processing teams will now commence work on your items, and within 7 days your cheque should be ready to be dispatched.”

    Posted 06 May 2010 at 4:07 pm
  140. Paul Martin wrote:

    following on from post 112 and blue boys response.. as you can see below… both the barcode numbers supplied DO WORK.. i have cut & pasted direct from the M.M website..

    [Your Trade]

    Cry of Love – Brother 1 £ 2.07 1 5099747376726
    Every Mother’s Nightmare – Same (1990) 1 £ 0.50 1 4007192609215


    And below I have cut & pasted the details from amazon.

    Added to your
    Shopping Basket:
    Brother – Cry of Love Audio CD
    Condition: Collectible – Like New
    Seller’s Price:£19.99
    - Quantity: 1
    Sold by maxrocker
    Other items in your
    Shopping Basket:
    Every Mother’s Nightmare – Every Mother’s Nightmare Audio CD
    Condition: Used – Very Good
    Seller’s Price:£29.78
    - Quantity: 1
    Sold by Pranga Book…
    Subtotal: £49.77

    So just to clear things up again and to avoid confission… Amazon DO NOT BUY from you…you have to spend time & effort to sell your items… if you want a quick sale… then maybe M.M is for you after all..

    and secondly… just to correct blue boy who claimed that 1 of the barcodes did not exist..and the second which was valued by M.M at £2.09 was only selling for £6 on Amazon…. yes there are some available for less…but it depends again on condition and how fast you want to shift your items.

    Thats it…Im done with this site now..

    Posted 06 May 2010 at 4:47 pm
  141. aaron wrote:

    couple of points 1st yes colin there is a good cd/dvd store and not wanting to open a can of worms again it’s called cex google them they have stores and online sells but thats all i will say no more on the matter (check early comments).This neil thing that started on the 27th april is not really fooling anybody,And also will be very good to hear from this ex magpie employee adam hope you will add value to the forum and not just scream and shout that magpie are a rip off and a scam without being able to prove it as we have all heard those comments a thousand times before and though people do say there is no smoke without fire we try to prove our points on here now

    Posted 06 May 2010 at 6:02 pm
  142. colin wrote:

    Thankyou Aaron very useful i will give cex a go i looked on google and they seem very good also checked on back comments and can see where you are coming from mate so like you i’ll stop there.I also look forward to hearing what adam has to say as this forum is getting quite interesting.Also Aaron i see where you are coming from with the neil thing as i have only just come out of the nightmare that is music magpie it does seem a “little too good” but hey thats just mine,my wifes and our friends view on the matter

    Posted 06 May 2010 at 7:20 pm
  143. aaron wrote:

    I’ve just been looking back at comments over the time and there are a few i think we should look at,these are comments 19 and 21 which are intresting and then there is comment 31 from a music magpie employee asking people to i quote “send us your old rubbish” then there is also comment 3 where cex is metioned long before blueboy said cex employees used this forum there are a great many more but time for my dinner so post more later

    Posted 06 May 2010 at 7:51 pm
  144. adam wrote:

    Aaron thats some damn fine comments! gotta laugh at the magpie wanting to buy rubbish,That was a stroke of genius! and best bit it’s a true comment from a magpie employee.Anyway fella you seem to have things under control at the mo so i’ll just keep an eye out and when you need help i’ll jump in

    Posted 06 May 2010 at 8:51 pm
  145. colin wrote:

    I got to agree with adam that was very good Aaron and you say there is more! well i cannot wait to read it,But to be honest i cannot see magpie being around too much longer because lets face facts there are alot of people who ( taking a leaf out Aarons book) comment 1 wont touch them with a barge pole!

    Posted 06 May 2010 at 9:35 pm
  146. Blue Boy wrote:

    Gents – I am going to bid goodnight to this discussion as honestly we have nowhere left to go without me now repeating myself endlessly.

    I have tried really hard to keep making constructive responses to points being made but every time anyone says anything positive it is construed as an ‘insider’ job – that’s a shame as they no doubt represent accurately the vast majority of our satisfied customers – we now have nearly 1,000 people per day completing sales with us and the smattering of negative comment on here is a tiny, tiny percentage of our trade.

    Aaron I thought we had agreed to drop this paranoia but now I read that you are doubting ‘Neil’ – well what can I say? ‘Damned if I do, damned if I don’t’ I think it is called and I will let him decide whether he defends his own integrity as I’m not sure he can convince you whatever he says. Oh and by the way mate – please read what I say before jumping down my throat – in post 133 I clearly say “Martin Allen hasn’t come back to me” and yet you then start questioning me about how I knew about his transactions when all I then did is publish the facts of the only transactions I could find that were from a Martin Allen – who obviously may or may not be the same person.

    Colin – with the greatest respect Sir, you obviously havent gathered that I have always professed to work for Magpie. I genuinely was (and still am) interested in helping you further as I am senior to whoever you say you spoke to on the phone and I am disappointed you were left feeling so let down. Please feel free to mail me through the enquiries e-mail address with your customer order number and you have my word I will give you a full explanation of the problem and / or an apology if one is needed. I am disappointed that you choose to make flippant ‘they won’t be around for too long’ comments before allowing me / us any right to reply but that is your perrogative and I would still invite you to let me help you if you wish.

    Paul Martin – thanks for taking that trouble and you may not see or be interested in my reply. But just to say that you have quoted the dearest sellers of your two products from traders and not the cheapest and indeed in the case of the first one have cited a ‘collectable’ one which is hardly comparing apples to apples. I invite you to list your products at these prices and see if you sell them – you won’t Sir as they are being sold at a cheapest price of the region of what I quoted you.

    And finally to ‘Adam’ who has appeared of late. Well what can I say? In Magpie’s whole life we have had just two Customer Service representatives and they both still work with us now. No doubt Aaron will be quick to doubt my word on this but our new poster is very simply making up the fact that he is anything to do with us for reasons only presently known to himself.

    It is for this reason that I am retiring from posting on the board. As I said at the top, I haven’t got anything further to add and sorry but I refuse to have my integrity questioned by anyone and I certainly refuse to start spending time offering responses to a character who is saying that he has worked for our Customer Services. Maybe his intentions will transpire over time…I don’t know.

    Tim – the editor – an open invitation remains to call me any time if you wish to pen a new article on MM if you ever have enough interest to do so. Some folk on here think I have some sort of private line to you anyway even though your mail address isnt published anywhere but I would welcome the opportunity to talk to you more about our company.

    Aaron – if you want to take this discussion any further please call our Customer Services number in the morning and talk to me in person man to man. I would welcome the opportunity.

    To all – make your own mind up. As I have said before and I will say one last time – like any other company we arent perfect and we do have occassional issues to deal with in the thousands of transactions per week that we handle but I hope we deal with almost all of them satisfactorily. I hope we are improving still further as time goes on and I hope nearly everyone who uses us has a positive experience. If you think you will get a better experience in CEX – go for it (but make sure you pack your ear plugs in the same rucksack your items are in as it can be bloomin noisy in there!). If you think Game or GS will offer you a better experience on Games than us – go for it.

    What we try to do is offer a very credible, simple and convenient on line service to turn your old CDs, DVDs and Games into cash in a timescale that is as quick as practically possible given the process involved. That is all.

    I wish you all goodnight and good luck.

    Posted 07 May 2010 at 1:24 am
  147. aaron wrote:

    Very good speech and maybe if magpie vastly improve then you might get more happy customers on forums as there is still alot of bad.As for colin saying magpie wont be around long,well to be honest i hope you are as your a british company and it’s good to see a british company grow,and if you can stop getting so many bad reviews then who knows what might happen good bye and goodluck

    Posted 07 May 2010 at 3:36 am
  148. aaron wrote:

    Just a thought from a humble student going though his 5 year course but if like in comment 70 where you say you have 150 people working for you and like you say in your latest comment only two of these work in customer services and like you also say in said comment you get thousands of customers a day maybe you quality and standards of service my rise if you add to the number of said customer service employees because as anyone can see those numbers really dont add up, but hey as i say just my thoughts

    Posted 07 May 2010 at 4:32 am
  149. colin wrote:

    I’d just like to say i did’t say i hope their not around much long,just i dont think they will be as to be honest they did us out of £56 they and lied to us,some of those cd’s and dvd’s they did’t pay for was our little sons so what does that make them? And as for thousands of happy users where? where are they? i’ve never seen or spoke to one!

    Posted 07 May 2010 at 9:55 am
  150. Craig wrote:

    Just popped back on this blog, and saw how many comments this particular article was garnering.

    Irrespective of “right and wrong”, can I just say that poster “aaron” is dictionary definition passive-aggressive. It really is something to behold!

    Actually, perhaps I should have said “some people would say that aaron is passive-aggressive but I wouldn’t know about that but then everyone is entitled to their opinion and there is no smoke without fire LOL”…

    You get the picture.

    Posted 07 May 2010 at 9:59 am
  151. aaron wrote:

    Well put “blueboy” sorry i mean “craig” but i dont see where that fits into what we’re talking about! as i said before this is not a music magpie fan club,it’s a forum where alot of people who have had horrible dealings with magpie can tell people what has happened to them so that “joe public” can make a choice based on facts as to if they should trust a site with such a bad rep to treat them fairly,and alot of people not just me if you check though the reviews feel that it’s a big mistake to trust them

    Posted 07 May 2010 at 11:03 am
  152. colin wrote:

    Must say well said aaron a point well made! and yes your also right this is not a music magpie fan site,If it was i would’t be posting on it thats for sure,that said i called magpie again and once again was told the same old lie that the package was not done correctly when i know foe a fact my wife and i packed it perfectly as we both take pride in what we do so still same opinon magpie done me out of £56 both my family and friends will never go near them again

    Posted 07 May 2010 at 11:21 am
  153. Craig wrote:

    Have you got a hat made out of tinfoil?

    Am not in the slightest bit interested in you trolling other posters on here, so if it makes you feel warm inside, you carry on, however many pseudonyms you may or may not have.

    It’s a music blog. Not a consumer site. If you are unhappy, why not call them? If you are still unhappy, go to the CAB. Might also help if you read the small print first.

    Posted 07 May 2010 at 4:03 pm
  154. aaron wrote:

    Think we might of hit on a bit of a sore point,And you should really work on your form it’s very bad! This is not a music blog it is a piece written about a very shody company who broke promises to alot of people and also treated them bad,Also if you really think i have the time and effort to make up all these people who have complained about magpie myself you must not only have a hat made of tin foil but a whole suit as well

    Posted 07 May 2010 at 4:18 pm
  155. Craig wrote:

    Hint – clue is the title at the top of the page.

    And yes, you are quite right – my “form” is terrible. Damned accursed grammar, punctuation, spelling, syntax.

    Look forward to hearing about the results of your phone call. Or your trip to the CAB.

    Posted 07 May 2010 at 4:28 pm
  156. aaron wrote:

    craig/blueboy whoever you are thats 3 times now you have had nothing to say on here apart from attacking me i would like this to be noted as it just seems your a sad little person with limted grasp of constucting a sentence and even less of how to use the few big words you manage to cobble togther from your 1st grade books,that said your points will not stop magpie being thought of as a terrible company and not to be trusted (the later is something you both have in common) and i’m sure everyone will see though your pointless efforts to discredit me,now toddle off and get some nice colouring pencils,and to the people who want to keep using this site for the purpose of talking about how magpie have stiched you up then lets get back to it

    Posted 07 May 2010 at 6:02 pm
  157. Neil wrote:

    Update 4…though I must admit to wondering if, given some of the comments about the ‘neil thing’, there is any point…

    I’m not going to try and convince anyone that I am not affiliated with the company in any way. There’s nothing I can say that will persuade anyone of this, and certainly no way of proving it.

    All I will say (for the moment) is that this isn’t the only transaction that I had intended on reporting on.

    I asked a friend to submit some CD’s at the same time as my very public submission. His was a much smaller transaction, and was, obviously, from a very different address (ie, not even the same County)

    The idea being to compare and contrast the experience of a public transaction where I knew Blue Boy was watching, and a private one that had no exposure…

    I’m still going to post the results when both transactions are complete (ie. when we both have a cheque in our hands) even if no one believes them.

    But for now, Update 4 -

    Just had another email saying that my order has been processed and that my cheque will arrive within 7 days.

    Posted 07 May 2010 at 7:28 pm
  158. colin wrote:

    well sorry neil but i dont think anyone will belive you as no one has ever had a good dealing with them,Also aaron i think your opion of craig is right on the money,and he just proves to what lengh magpie will go to and as i said before no one i know will ever go near them

    Posted 07 May 2010 at 7:33 pm
  159. adam wrote:

    hello,hello,hello all going a bit sour! i can assure you aaron that at magpie “team meetings” when i worked there we all got told to promote the company and to try and get rid of the ever growing negitive comments on forums like this,along with vast other things we was told.and the fact is meil,craig and a couple of others sound very much like comments we used on other sites to discredit and promote,so keep up the good work you guys who question everything that is told to you,I myself tried magpie out since i left and it was a bad time from begining to end they have not impoved over time!!

    Posted 07 May 2010 at 8:08 pm
  160. Neil wrote:

    Colin – Fair enough. This genuinely isn’t intended as an insult, but I really don’t care wether you believe me or not.

    You don’t know me, and I don’t know you, so why should either of us trust what the other has to say until we’ve looked each other in the eye and shaken hands?

    The only reason I started posting was because I thought it would be an interesting idea to compare the difference between a public & private transaction.

    I’ll complete the exercise for my own satisfaction, but as I say, I don’t care who believes me or not.

    You’ve obviously had a bad experience dealing with Magpie, and so perhaps justifiably, have a jaded view of them.

    But again, perhaps (and I’m not saying this is the case) you sent them a load of shit, and expected to get paid.

    No one can tell. None of us has a reputation on this blog. I can’t say, “I’ve known Colin for years, so if he says that Magpie are a ripoff it must be true”. But equally, you can’t say, “that Neil is a Magpie stooge and nothing he says can be trusted”. It’s the nature of the net.

    For now, I’ll complete my project and will report on both transactions.

    People will believe or they won’t. I don’t mind either way. I’m doing this for no one but myself.

    Anyway, it’s Friday, it’s 8 o’clock, and I could do with a beer. Wether you think I’m a stooge or not, have a good weekend!

    Posted 07 May 2010 at 8:15 pm
  161. Neil wrote:

    Oh, and whilst I recognise that I’m just adding fuel to the fire, I do just have to say that the sentence structure of Adam and Colin is very similar…the use of comma’s instead of full-stops. The lack of capitalization. Check comments 158 and 159 and tell me they’re not written by the same person….

    But, being the wishy-washy Liberal that I am (yes, the election result totally sucked for me) perhaps that’s just the nature of language these days, and that it’s me who’s out of touch….

    Posted 07 May 2010 at 8:23 pm
  162. aaron wrote:

    I would just like to say neil that your writing style and blueboys are very very alike check any of your comments to any of his. i.e new found length of comments and trying to adhere yourself to public feeling and use of other topics to take away from the actaul topic and very visable comments to try and discredit others.But like you maybe i’m over reacting thats just the way things are.But i dont think you should discredit a guy who came on here telling us about a very nasty time he had when trying to use musicmagpie and he did say more then once that him and his wife packed the goods so again discrediting him and saying he sent “aload of shit” is offencisve the facts are they did him out of alot of money like they have done to many others.
    Just before i leave for the weekend blueboy what number would be best to call you on at magpie as i would love the chance as you offered to talk to you man to man

    Posted 07 May 2010 at 10:29 pm
  163. Craig wrote:

    “Attacking you”? Tell you what, enough with the passive-aggressive nonsense, and perhaps people won’t get the arse with you for hijacking the thread for trolling.

    Oh, and when you criticise someone for having a “limted grasp” do try to make sure you at least spell the word correctly.

    And to all of the pseudonomynous other posters – do please tell me in what way I have affiliated myself to Musicmagpie? Just got tired of pointless flaming on a music blog.

    Perhaps it was in one of these mythical team meetings.

    Posted 07 May 2010 at 11:11 pm
  164. Neil wrote:

    Aaron – I agree, my writing style is very similar to that of Blue Boy’s. Both of us use “correct” syntax and grammar. We both form “correct” sentences, use paragraphs, punctuation, know the difference between “your” and “you’re”, etc.

    To be honest, I think this is a function of our ages. Blue Boy has said that he is in a senior position, and has 3 childen. I would guess that he is in his late-thirties, early forties (as am I). We were bought up to use “standard” English.

    I realise that there is a whole sub-argument about the evolution of language – Shakespeare to Chaucer to Emmerson to Gibson to Txt Speak, etc. I really am guessing here, but I think that we’ve just been bought up in a similar mold. I’m not saying that one posting style is better than the other, just that I come from an age where spelling, punctuation and grammar were deemed important (and yes, I’m well aware that someone may pick me up on mistakes I’ve made in this post :-P

    I realised when I wrote my last comment that it could be seen as me trying to discredit others, but I just told it as I saw it – the posting styles were *so* similar (at least to my eyes) that it warranted mention. It’s quite possible that I’ve got it wrong, and that it’s just a function of how different age-groups use language, but it looked too similar to me.

    But I think you missed my point – I wasn’t *accusing* him of posting “a load of shit”, and certainly wasn’t trying to discredit his story. I was saying that just as there was no way of me proving that I wasn’t a stooge, there was no way of him proving the quality of the goods he sent. It’s completely unknown and unprovable.

    I’m honestly trying to present an impartial view…..but it’s obvious that nothing I say is going to convince anyone of that….so I give up.

    FWIW, my friend’s transaction was going smoothly, even if nowhere as quick as mine.

    My honest opinion is that I’m sure that my public transaction was being monitored and pushed through more quickly than most because Blue Boy was making sure that happened. Fair enough – if it was my business, I’d do the same. If I’m wrong on this, and I was affored no special treatment, I apologise to Blue Boy.

    I’m not affiliated with the company, I haven’t received any money yet, and neither has my mate.

    I had hoped to report to you the differences between a public and private transaction. But I frankly can’t be arsed anymore.

    Like Biue Boy (and I’m sure people will be all over this) I can see that this is a pointless exercise. So (assuming my cheque actually arrives) my honest view is:

    Am I happy with the service I have received so far? Yes, couldn’t fault it.

    Am I happy with the money I have been offered? Well, yes and no. I’m an early-adopter, and jumped on the CD bandwagon early, paying between £10 and £15 per CD. At a guess, I would say that over the years I paid an average of £8 per CD.

    For the 275 CD’s I have traded, this amounts to £2,200 spent. And I am getting just £152.

    Viewed in this light, it’s a shitty deal. But, that’s what I paid for them, not what they are worth now.

    Those same CD’s have been stuck in storage for the last 2 years, so to me, are effectively worth nothing. If someone had said to me “hey, I’ll swap you those CD’s for an e-reader (what I am going to spend the money on) I would have been very pleased.

    The music gave me a lot of pleasure over the last 20 years. The e-reader will give me a lot more.

    Whilst I may have been able to get more money by listing them on Amazon (who’d have thought that a Mel & Kim CD was worth £3?!?) I would have had to spend more on postage, and also had 275 trips to the Post Office!

    Instead I just had to box them up and ship them out in one job-lot. My time is worth a lot more to me than what those 275 Post Office trips would have taken up.

    I’m not going to post anymore. I tried to present an honest view of my experience with the company, and was going to include details of a a non-public transaction too. But I can’t see the point anymore.

    Sorry Blue Boy, I assume my cheque is still in the post?… (for the CD’s you tin-foil hat wearing numptys ;-P)

    Posted 08 May 2010 at 12:06 am
  165. aaron wrote:

    is there a reason why neil and craig are aloud to attack me and not have there posts removed?

    Posted 09 May 2010 at 5:25 pm
  166. tim wrote:

    Posts will be removed if they do not contribute to the discussion. I may have to close the thread completely; I am happy for people to post their experiences positive or negative, but no flame wars please.


    Posted 09 May 2010 at 7:40 pm
  167. JayTee wrote:

    Tim, please close this thread. Aaron, BlueBoy et al are giving me a headache. A colleague of mine has just sent off some 30 or 40 CDs and DVDs to MM. I’m sure she will get the agreed price for the items.

    It’s just that. An agreement between a buyer and a seller. If the buyer gets what they want and the seller gets what they want, then everyone should be happy. Of course there will be problems. I have had 3 problems with electrical goods bought from High Street stores on the last 6 months. 2 were resolved to our mutual satisfaction but one is still the subject of dispute. It was ever thus.

    Let’s get back to MM. If both parties agree, then it’s not a rip-off. If the seller doesn’t like the price offerred, they are free to check out other outlets. My colleague just wants to free herself of clutter in her home as quickly as possible. Probably a quicker way to do it would be to hand it over to Oxfam or other charity.

    As for all the ‘I went to Uni’ drivel in this thread, I’m so pleased that I didn’t if this is the poor standard of grammar, punctuation, spelling is exemplary of today’s output from such places. I went out into the real world with my 6 GCE ‘O’ levels, got a job, defended my country, raised a family, have grand-children and looking forward to retirement.

    The time spent by each of the major antogonists in monitoring this thread, thinking up supposedly witty/sarcastic/sardonic respostes, and probably typing it up through a beer haze could have been much better spent either on their current studies (probably media studies), or doing something productive to make the world (and not just the world according to Aaron or Blueboy) a much better place to live :)

    Get a life!!

    Posted 10 May 2010 at 9:02 am
  168. Dean Goodwin wrote:

    I was putting in some of my cds and games and realised I was getting extremely low prices to i thought i would put in a game that you could get about £25 in “Game.” It was Modern Warfare 2, it was going to give me £10! This is an absolute rip off! Dont use this site, not for games anyway, im not sure about cds.

    Posted 15 May 2010 at 12:01 pm
  169. George Foley wrote:

    Music magpie is an absolute rip off i put in about 30 games cds and dvds ansd they offered me less than 9 pounds ok maybe they were only Ps2 games but some of them you can still buy for around 20 pounds i was only being offered 30 pence for. i wont be selling on this website might try my luck with Amazon or ebay.

    Posted 02 Jun 2010 at 2:22 pm
  170. tim wrote:

    I’ve had to clean up the comments yet again so I’m now closing it to new comments. I believe everyone has had their say.


    Posted 02 Jun 2010 at 4:59 pm